It is rare I let someone get to me during a phone call. Even on calls where someone starts off yelling and upset I don't worry about it, and usually by the end of the call the person is fine and calm. Yesterday one of my calls started off ok but the guy was not happy when he found out he wasn't getting the payment for his claim he thought he should get. He got to be pretty rude and condescending. While he threw in there "I know it's not your fault" that didn't stop him from taking it out on me. As soon as I got off the call I had to fight back tears. And I thought to myself that guy has no idea that I've already had a week battling depression and even though I couldn't care less what that guy thinks his comments were enough to start my day off on the wrong foot. People don't think about the impact they have on others with what they say, or in some cases what they don't say.
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